CJM INFINITY
Consulting Group
For the past eight years, we have been working professionally to develop a customer journey map in an effort to boost business revenue and fortify the brand
Based on the requirements of our customers, we have developed a profitable mortgage company in one of the top -10 banks in the Russian Federation
A partner network has been created involving developers and real estate agencies in 60 regions
Digital and CRM
We developed and implemented CRM Dynamics for sales conversion management
The customer satisfaction index (CSI) has increased from 75% to 89%
CUSTOMER JOURNEY MAP
The stages of a customer’s involvement with a business, from initial contact to getting a service or product registration, are shown in this diagram. CJM pinpoints issues and makes recommendations on how to boost loyalty and sales.
THERE IS NO NEED TO THINK FOR THE CLIENT — SIMPLY ASK HIM HOW HE FEELS
Customers must be happy with their purchase decisions or they may start purchasing competitive products. That is why business owners have to try to provide all customers with a positive shopping or purchasing experience.
WHAT IS OUR PRODUCT FOR?
If you’re seeking for a solution:
Suitable for when your business:
- To increase the existing customer base's profitability
- To attract more customers
- To lower the expense of acquiring and maintaining a client
- High degree of sales unpredictability in the future
- Low lead-to-deal conversion and a decline in buyer activity
- Lack of clarity around how to cut costs despite the need to do so
- The good or service has hit its "limit" and is no longer available
- Tools are required to boost client satisfaction
If you’re seeking for a solution:
- To increase the existing customer base's profitability
- To attract more customers
- To lower the expense of acquiring and maintaining a client
Suitable for when your business:
- High degree of sales unpredictability in the future
- Low lead-to-deal conversion and a decline in buyer activity
- Lack of clarity around how to cut costs despite the need to do so
- The good or service has hit its "limit" and is no longer available
- Tools are required to boost client satisfaction
HOW IS THE RESULT MEASURED?
CJM
Customer Satisfaction Index and Net Promoter Score
(CSI, NPS)
Customer Impression Management
Sales results management
Team effectiveness
CUSTOMER IMPRESSION MANAGEMENT
CYCLICAL PROCESS
Управлением клиентским впечатлением – цикличный и постоянный процесс
Управлением клиентским впечатлением – цикличный и постоянный процесс
Управлением клиентским впечатлением – цикличный и постоянный процесс
Управлением клиентским впечатлением – цикличный и постоянный процесс
Управлением клиентским впечатлением – цикличный и постоянный процесс
Управлением клиентским впечатлением – цикличный и постоянный процесс
PROJECT
RESULTS
A unique map of the customers’ movement within the company
Client’s emotional card
Results of control purchases and in-depth interviews with clients
Results of online customer surveys, calculation of CSI, NPS indicators
PROJECT OUTCOME
CJM assists in coming up with the ideal concept that will improve relationships with current clients, draw in new ones, and pave the road for future growth
PROJECT LEADERS
PROJECT LEADERS
THANKS FOR TAKING THE TIME TO COMPLETE THIS FORM AND WE LOOK FORWARD TO SPEAKING WITH YOU
CJM INFINITY
Consulting group
Customer journey map is a tool, which effort to boost business revenue and fortify the brand